Website Legal Policies &
User Agreements

Find A Staff LLC respects the privacy of all users and is committed to protecting the personal information collected through our website and platform. This Privacy Policy describes how we collect, use, share, and safeguard your information, and your rights regarding that information.

Information We Collect

Depending on how you use our platform, we may collect the following categories of personal information:

Automatically Collected Information

When you visit our website, certain technical data is automatically collected to maintain security, diagnose issues, and improve platform performance. This may include your IP address, browser type and version, device identifiers, approximate location data, and website activity (pages viewed, time on page, referral sources).

How We Use Your Information

Information collected is used for the following purposes:

• Creating and managing user accounts and authentication
• Connecting qualified healthcare professionals with facilities that match their credentials and preferences
• Verifying professional credentials, licenses, and certifications
• Processing payments and managing platform subscriptions
• Improving platform features, user experience, and technical performance
• Providing responsive customer support and resolving disputes
• Sending service-related communications, updates, and compliance notices
• Complying with applicable federal and state legal obligations
• Detecting, preventing, and investigating fraud or unauthorized activity

Information Sharing

We do not sell your personal information to third parties. We may share information in limited circumstances:

• Platform users: Healthcare facilities and professionals may access relevant profile information to facilitate placements.
• Payment processors: Billing information is shared with PCI-compliant third-party payment providers.
• Credential verification services: License and background information may be shared with authorized verification vendors.
• Legal obligations: We may disclose information to regulatory authorities, law enforcement, or courts when required by applicable law, subpoena, or court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

Data Security

Find A Staff LLC employs commercially reasonable technical and administrative security measures to protect your personal information, including data encryption (TLS/SSL), role-based access controls, secure server infrastructure, regular security audits, and employee data handling training. While we take these precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including the right to access, correct, or delete your personal data; the right to opt out of certain data processing; and the right to data portability. To exercise any of these rights, contact us using the information in Section 17. We respond to all verified requests within 30 days.

Find A Staff LLC recognizes the critical importance of protecting Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HITECH Act, and all applicable state healthcare privacy statutes, including Florida law.

Platform Role Under HIPAA

Because Find A Staff LLC operates as a technology intermediary and does not directly provide or manage patient care, PHI is primarily managed and controlled by the healthcare facilities and licensed professionals who use the platform. These entities are generally designated as Covered Entities or Business Associates under HIPAA and bear primary responsibility for compliance with applicable privacy rules.

User Compliance Obligations

All users of the Find A Staff platform — including facilities and individual healthcare professionals — are independently responsible for:

• Complying with HIPAA Privacy and Security Rules applicable to their role
• Ensuring that PHI accessed through or facilitated by the platform is handled with appropriate safeguards
• Maintaining required Business Associate Agreements (BAAs) where applicable
• Reporting breaches of unsecured PHI in accordance with HIPAA Breach Notification requirements
• Complying with Florida's Health Information Privacy Law (FHIPA) and other applicable state statutes

Platform Safeguards

Find A Staff LLC implements reasonable administrative, physical, and technical safeguards to protect sensitive information stored or processed on our systems. Where the Company qualifies as a Business Associate under HIPAA, we are prepared to execute appropriate Business Associate Agreements upon request.

Reporting Privacy Concerns

If you believe that your privacy rights have been violated, or if you suspect a security incident affecting health information on this platform, please contact us immediately using the contact information in Section 17. You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

By accessing or using the Find A Staff platform in any capacity, you agree to be legally bound by these Terms of Use. These Terms constitute a binding legal agreement between you (individually or as an authorized representative of an entity) and Find A Staff LLC. If you do not agree to these terms, you must discontinue use of the platform immediately.

User Eligibility — Healthcare Professionals

To register and participate as a healthcare professional on the Find A Staff platform, you must:

• Be at least 18 years of age at the time of registration
• Hold current, valid professional licenses or certifications required for your discipline and practice state(s), in full compliance with all applicable state licensing boards
• Have no sanctions, restrictions, or exclusions from federal or state healthcare programs (e.g., Medicare, Medicaid) unless explicitly disclosed and reviewed
• Comply with all applicable federal and state healthcare regulations, including but not limited to, scope-of-practice statutes and patient safety requirements
• Maintain accurate, complete, and up-to-date profile information at all times

User Eligibility — Healthcare Facilities

To use the Find A Staff platform as a healthcare facility, you must:

• Maintain all licenses, certifications, and accreditations required to legally operate as a healthcare facility in your jurisdiction
• Comply fully with applicable federal and state healthcare laws, workplace safety regulations, labor laws, and CMS Conditions of Participation
• Designate an authorized administrator responsible for managing your facility's account activity
• Agree to independently verify the credentials of any professional prior to permitting clinical duties (see Section 7)

Account Responsibility & Security

You are solely responsible for maintaining the security and confidentiality of your account login credentials. You agree not to share your username, password, or access tokens with any third party. You accept full responsibility for all activities, transactions, and submissions that occur under your account, whether or not authorized by you.

If you suspect unauthorized access to your account, you must notify Find A Staff immediately at the contact information listed in Section 17. Find A Staff LLC shall not be liable for any loss or damages arising from your failure to protect your credentials.

Prohibited Conduct

Users may not use the platform to:

• Misrepresent credentials, licenses, qualifications, or identity
• Engage in fraudulent, deceptive, or unlawful activity
• Harass, threaten, or harm other users
• Circumvent the platform's payment or matching systems
• Upload malware, viruses, or harmful code
• Violate any applicable federal, state, or local law

Violation of these prohibitions may result in immediate account suspension or termination, and may expose the user to civil or criminal liability.

Nothing in these Terms, the platform's operation, or any transaction facilitated through the platform shall be construed to create an employment, agency, franchise, or partnership relationship between Find A Staff LLC and any healthcare professional.

What Find A Staff Does Not Control

As an independent contractor platform, Find A Staff LLC does not direct, control, or supervise any of the following:

• The professional's work schedule, shift hours, or the number of shifts accepted
• Clinical decision-making, treatment plans, or patient care protocols
• Professional supervision or the manner and method of performing healthcare services
• The tools, equipment, or supplies used during clinical assignments (unless provided by the facility)

Responsibilities of the Healthcare Professional

As an independent contractor, each healthcare professional is responsible for their own:

• Federal, state, and local income tax reporting and payment (including self-employment taxes)
• Professional liability (malpractice) insurance coverage appropriate for their role and assignments
• Workers' compensation insurance, unless provided by the engaged facility
• Compliance with all licensing, continuing education, and scope-of-practice requirements

Facility Supervision

Healthcare facilities that engage professionals through Find A Staff are solely responsible for providing appropriate clinical supervision and direction during any assignment. The facility assumes all responsibilities associated with the direction of professional services rendered at their premises.

Healthcare facilities that use the Find A Staff platform agree to the following obligations, which are material conditions of their use of the platform. Failure to comply may result in suspension or termination of platform access and may expose the facility to legal liability.

Licensing & Accreditation

• Maintain all federal and state licenses, permits, certifications, and accreditations required to legally operate as a healthcare facility (e.g., CMS certification, state AHCA licensure in Florida, Joint Commission accreditation where applicable)
• Promptly notify Find A Staff of any suspension, revocation, or material restriction of any such license

Supervision & Oversight

• Provide appropriate clinical supervision and direction to all healthcare professionals during their engagement at the facility
• Designate a qualified on-site supervisor or charge staff for each shift staffed through the platform
• Ensure all professionals work within their licensed scope of practice as defined by applicable state law

Credential Verification (Primary Responsibility)

• Independently verify all submitted credentials, licenses, and certifications prior to permitting any professional to provide clinical care — regardless of any verification status indicated on the platform
• Conduct or obtain primary source verification with the relevant state licensing board(s) where required
• Comply with OIG exclusion list screening requirements prior to any Medicare/Medicaid-billable engagement

Workplace Safety & Legal Compliance

• Provide a safe working environment in compliance with OSHA regulations, applicable state workplace safety laws, and CDC/CMS infection control guidelines
• Comply with all federal and state labor laws, including anti-discrimination statutes (Title VII, ADA, ADEA) and applicable wage and hour laws
• Carry adequate general liability, professional liability, and workers' compensation insurance as required by law or contract

To maintain platform integrity and promote patient safety standards, Find A Staff LLC may collect and review professional credentials submitted by healthcare professionals. However, users must understand the scope and limitations of any verification conducted through the platform.

Required Documentation

Healthcare professionals may be required to submit one or more of the following documents:

Platform Verification Limitations

Primary Responsibility of Facilities

Healthcare facilities remain solely and independently responsible for conducting their own primary source verification of all credentials and licenses before permitting any healthcare professional to provide clinical care at their facility. Reliance solely on platform-displayed verification status is insufficient for legal and accreditation compliance purposes.

Accuracy Representations by Professionals

By submitting credentials to the platform, healthcare professionals represent and warrant that all submitted information is accurate, current, and complete. Submitting false, misleading, or expired credentials constitutes a material breach of these Terms and may result in immediate account termination and referral to appropriate licensing authorities.

As a condition of registration and continued use of the Find A Staff platform, healthcare professionals may be required to authorize and consent to background screening. This screening helps protect patients, facilities, and the integrity of the platform.

Scope of Background Screening

Background checks facilitated through or required by the platform may include:

• Criminal background check: County, state, and federal criminal history records, including felony and misdemeanor convictions
• Sex offender registry search: National and state sex offender databases
• Identity verification: Social Security number trace and government ID validation
• OIG/SAM exclusion screening: Federal exclusion from participation in Medicare, Medicaid, and other federal healthcare programs
• License verification: Confirmation of active, unrestricted licensure with applicable state boards
• Employment history review: Verification of prior healthcare employment, where applicable
• Abuse registry checks: State adult and/or child abuse and neglect registry searches where required by law

Third-Party Screening Providers

Background checks may be conducted by authorized third-party consumer reporting agencies in compliance with the Fair Credit Reporting Act (FCRA) and applicable state equivalents, including Florida's equivalent statutes. Professionals will receive all required FCRA disclosures and will have the right to dispute inaccurate information.

Find A Staff LLC may charge fees for access to and use of the platform. All fees are disclosed to users at or before the point of transaction. By accepting a fee-based service, you agree to pay all applicable charges.

Types of Platform Fees

Depending on user type and services utilized, fees may include:

• Facility service fees: Charged to healthcare facilities for successfully filled shifts or placements facilitated through the platform
• Shift booking fees: Per-shift transactional fees applicable to certain booking arrangements
• Subscription fees: Recurring monthly or annual fees for premium platform access, advanced features, or enhanced matching services
• Payment processing fees: Standard fees assessed by third-party payment processors (e.g., credit card processing surcharges), where applicable

Payment Processing

All payments are processed through PCI DSS-compliant third-party payment providers. Find A Staff LLC does not store complete credit card numbers on its servers. By submitting payment information, you authorize the applicable payment processor to charge your designated payment method in the amounts agreed upon.

Refunds & Disputes

Platform fee refund eligibility will be determined on a case-by-case basis in accordance with our refund policy, which may be updated from time to time. Find A Staff LLC is not responsible for payment disputes, wage disagreements, or billing discrepancies arising directly between healthcare facilities and healthcare professionals. Such disputes must be resolved between the parties involved.

Tax Responsibilities

Users are solely responsible for all applicable taxes on payments received through or in connection with the platform, including income taxes, self-employment taxes, and any applicable sales or service taxes. Find A Staff LLC may issue IRS Form 1099 or other tax documentation as required by law.

Late Payments & Chargebacks

Facilities with outstanding balances may have their platform access suspended. Fraudulent chargebacks may result in account termination and pursuit of collection remedies available under applicable law.

Platform Disclaimer

Find A Staff LLC operates solely as a technology platform that facilitates connections between healthcare facilities and independent healthcare professionals. The Company does not recruit, employ, place, assign, supervise, or direct healthcare professionals in any clinical capacity. The Company is not a healthcare employer, staffing agency, licensed healthcare provider, or home health agency as defined under applicable state or federal law.

No Employment Disclaimer

Healthcare professionals who use the Find A Staff platform are independent contractors. They are not, under any circumstances, employees, agents, servants, or representatives of Find A Staff LLC for any purpose, including but not limited to tax liability, workers' compensation, unemployment insurance, employee benefits, or employment discrimination laws.

Medical & Clinical Liability Disclaimer

Website Content Disclaimer

All content appearing on this website, including articles, blog posts, resources, and informational materials, is provided for general informational purposes only. Such content does not constitute medical advice, legal advice, professional licensing guidance, regulatory compliance advice, or any other form of professional consultation. Users should consult qualified professionals for advice specific to their circumstances.

No Warranty Disclaimer

THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. FIND A STAFF LLC DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Find A Staff LLC is committed to ensuring that its website and digital platform are accessible to all individuals, including persons with disabilities, in accordance with Title III of the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as Section 508 of the Rehabilitation Act where applicable.

Accessibility Features

We continually work to incorporate and improve the following accessibility features on our platform:

Ongoing Improvement

Accessibility is an ongoing effort. We regularly review our website and platform against WCAG 2.1 AA criteria and work to address identified barriers. Third-party content or integrated tools may not fully conform, but we work with vendors to promote accessibility best practices.

Reporting Accessibility Issues

If you experience difficulty accessing any part of our website or platform, or if you require content in an alternative format, please contact us using the information in Section 17. We will work to provide an accessible alternative or accommodation within a reasonable timeframe.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE LAWS OF THE STATE OF FLORIDA, FIND A STAFF LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

Specific Exclusions

Without limiting the foregoing, Find A Staff LLC expressly disclaims liability for damages resulting from:

• Any act, omission, negligence, or misconduct of any healthcare professional using the platform
• Any act, omission, or failure of any healthcare facility using the platform
• Patient care decisions, treatment outcomes, medical errors, or adverse clinical events
• Platform outages, technical interruptions, data loss, or unauthorized access to user data
• User reliance on any information, content, or services provided through the platform
• Third-party products, services, or websites linked from or integrated with the platform
• Force majeure events including natural disasters, pandemics, cyberattacks, or government actions

Aggregate Liability Cap

To the extent any liability is found notwithstanding the above disclaimers, the total aggregate liability of Find A Staff LLC to any user for any and all claims arising out of or related to these Terms or the platform shall not exceed the greater of: (a) the total fees actually paid by you to Find A Staff LLC in the twelve (12) months preceding the claim, or (b) One Hundred U.S. Dollars ($100.00).

You agree to defend, indemnify, and hold harmless Find A Staff LLC, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the platform
• Any professional healthcare services you provide or fail to provide through or in connection with the platform
• Your violation of any provision of these Terms of Use or any other applicable policy
• Your violation of any applicable federal, state, or local law, regulation, or professional standard
• Any misrepresentation of your credentials, qualifications, identity, or account information
• Any infringement of any intellectual property or other rights of any third party
• Any claim by a patient, family member, or other third party arising from services provided by you during a placement facilitated through the platform

Find A Staff LLC reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with Find A Staff in asserting any available defenses.

Binding Arbitration

Except as provided below, any dispute, controversy, or claim arising out of or relating to these Terms of Use, the platform, or any services provided by Find A Staff LLC — including disputes about the validity, enforceability, or scope of this arbitration agreement — shall be resolved exclusively through final and binding arbitration, rather than in court. Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) Commercial Arbitration Rules, as modified by this agreement.

Arbitration Procedures

• Arbitration shall be conducted by a single, neutral arbitrator
• The arbitration shall take place in Duval County, Florida, or via remote/virtual hearing by mutual agreement
• The arbitrator may award any relief that a court of competent jurisdiction could award, including declaratory or injunctive relief limited to the individual dispute
• The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction

Class Action Waiver

YOU AND FIND A STAFF LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.

Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Small claims court actions within applicable jurisdictional limits are also excluded from mandatory arbitration.

Opt-Out Right

New users may opt out of the arbitration agreement within 30 days of first accepting these Terms by sending written notice to the contact information in Section 17. Your opt-out will not affect your ability to use the platform.

These Terms of Use and all related policies shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to its choice of law or conflict of law provisions.

Venue & Jurisdiction

To the extent that any legal action is permitted (including claims not subject to mandatory arbitration under Section 14), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Duval County, Florida for the resolution of any such dispute.

Applicable Federal & State Laws

In addition to Florida law, the following federal and state frameworks may apply to the Company's operations and user obligations, as relevant:

• Health Insurance Portability and Accountability Act (HIPAA), 45 C.F.R. Parts 160 & 164
• Health Information Technology for Economic and Clinical Health Act (HITECH)
• Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq.
• Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq.
• Florida Health Information Privacy Act (FHIPA)
• Florida Agency for Health Care Administration (AHCA) regulations
• Florida Statutes Chapter 456 (Health Professions and Occupations)
• Florida Statutes Chapter 408 (Health Care Licensing)
• Federal Trade Commission Act, 15 U.S.C. § 41 et seq.

Find A Staff LLC reserves the right to modify, update, or revise any of these policies at any time, at its sole discretion, to reflect changes in applicable law, platform operations, industry practices, or for any other reason.

How We Notify You

• Updated policies will be posted on this page with a revised effective date
• For material changes, we may provide additional notice via email to registered users or through prominent in-platform notifications
• Changes to the arbitration agreement will be provided with 30 days advance notice as required

Acceptance of Changes

Your continued use of the Find A Staff platform following the posting of any revised policy constitutes your acceptance of the updated terms. If you do not agree to any revised policy, you must discontinue use of the platform and may request account deletion by contacting us as described in Section 17.

For any questions, concerns, or requests regarding these policies — including privacy rights requests, accessibility accommodations, arbitration opt-outs, or compliance inquiries — please contact Find A Staff LLC using any of the methods below:

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Response times: Privacy and compliance requests — within 30 days. General inquiries — within 5 business days. For urgent matters, please call during business hours (Mon–Fri, 8AM–5PM EST).